FREQUENTLY ASKED QUESTIONS

Below you will find some of the most commonly asked questions regarding product support and warranty coverage. If you need further assistance or your question in not answered here, you can Contact Us online and we will be happy to help.

What if I do not have my receipt and/or box for the product?

Sadly, if you do not have either of these, we cannot honor the Topco warranty. We must have both to verify your purchase and make sure your product is authentic and within the warranty period.

What is the first step I should take if my item fails to function?

Always check the batteries and the positioning of the batteries before taking any further action. Also check to make sure the battery contacts are not loose or corroded, and see that the cap is closed correctly and completely.

Why can’t I just get a refund directly from USA Plastics Inc.?

USA Plastics Inc. is an independent product registration company, and it is not responsible for the performance of Topco Sales® products.

I noticed that the warranty only covers mechanical defects not due to misuse or unauthorized repair. What qualifies as misuse?

Misuse or unauthorized repair can only be determined when the product is sent back with the customer’s explanation. It is advisable, however, to always read and follow the care instructions listed on your product, and never attempt to repair an item on your own.

How can I buy replacement parts?

USA Plastics does not stock replacement parts. If your product fails during the warranty period, please follow the instructions in the Limited Warranty and we will replace the entire item.

How long will it take to receive a replacement item?

This can vary depending on whether or not your item is in stock at the time of your return. Topco Sales® will also only process a return once the check and the proof of purchase have been received. It will usually take 4-6 weeks from the time we receive the defective item.